MyColorLand Return Policy
MyColorLand offers premium and quality selection of pet products at the best available price, with confidence. In any case you are not satisfied with your purchase, or changed your mind. We have a 14 Days return policy in effect. After receiving the delivery, customers are advised to check the products before opening the sealed package. Any food items opened or partially consumed will obtain no refund or exchange.
14 Days Return/Exchange Policy
Customer can notify us within 7 days in case of damaged or wrong items delivered. We will offer an exchange free of charge if your package arrives at MyColorLand premises within the specified 7 days' timeline.
Within 14 days of purchase, Other products can be returned for exchange if they are not opened, used and are in good resalable condition with original packaging.
Your refund will be processed in the original form of payment within 7 business days. You will be notified via email when this transaction has taken place.
Return Policy
- From the date of purchase all returns must take place within 14 days.
- Goods returned must be with original packaging, unused, not opened, no wear or damage and in good resalable conditions.
- These charges are non- refundable: Shipping, handling charges and cost of shipping return.
- MyColorLand is not responsible for any lost package in return transit and cost of shipping return is at customer’s expenses.
- Items on Final Sale may not be returned.
- In regard to certain faulty item covered by warranty period, please contact the distributor directly regarding exchange or repair. We will not provide exchange or refund for those items.
- Returns not authorized by us will not be accepted and proceed further upon delivery.
- Formicary Group Limited reserves the right to make final decisions in terms of any dispute.
When returning the goods, we recommend customers to select fully insured courier service as MyColorLand cannot be liable for damages or lost items during the return process. If you want to try a certain product/brand, we are happy to offer samples (depending on availability). We reserve our right to refuse any unreasonable request.
For further details, please contact us at (852) 6 4444 366 or email info@formicary.co
Return Address: Rm C-11, 21/F, Koon Wo Industrial Building, 63 Ta Chuen Ping St, Kwai Chung, N.T.
ATTN: MyColorland
Contact : (852) 6 4444 366